Everything should be as simple as possible. But not simpler. – Albert Einstein
In 2011, when we planned working on ClickDesk live chat tool, our goal was to develop a product that’s easier to setup & use and that never sees a downtime (We provide 99.95% uptime guarantee). When we added the combo features of voice calls & help desk, we still made sure that the setup goes as simple as possible for the end customer – YOU.
You have asked for it and here it comes. One of the additions to the new dashboard is the advanced reports section. The chat reports give you information about the chat duration, number of lines per chat and types of chat (user initiated, proactive, missed or offline) on a particular date or selected date range.
It has been couple of weeks we released the all new ClickDesk dashboard. We have been closely monitoring all the feedback since the launch of ClickDesk in 2011 and this helped us constantly iterate the performance of our live chat software and build our roadmap. Among the new additions in the latest release, eye-catcher (images placed above the chat bar) is a note worthy feature.
