Our new Active Invite feature lets agents invite web visitors to join an audio/video call with a single “/call” command in the chat window. Proactively inviting customers to chat in this way is a great option if you’re looking to create a casual environment where it’s easy to build trust and increase conversions!
A few months back, Amazon announced that its new Kindle Fire HDX tablets include a “Mayday” button that allows users one-click access to video chat with a customer support representative. Basically, when you click the button, a tech advisor pops up on your screen (you can see them but they can’t see you) and is able to show you how to do or fix things, directly on your device. Amazon’s new feature is closely tied to our beliefs and outlook here at ClickDesk, and since we recently implemented a free video chat feature for all of our users, we wanted to take a look at why the Mayday feature is a real game changer.
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We are excited to announce that video chat is now available in ClickDesk, directly in browsers, without any need for you or your site visitors to install any extra hardware or software! We’re proud to be the first player in the industry to introduce video chat, and to make it so easy for our users to implement!